Senior Customer Success Manager

Charleston, South Carolina, United States · Customer Success

Description

Are you looking to be part of something brand new, innovative?


GoodUnited is seeking a driven, high performing Senior Customer Success Manager (CSM), leading, building and renewing existing contracts that empower nonprofits to make every donor feel appreciated.


The ideal candidate will become our primary renewal professional, working within our BEST effort culture and helping us accelerate and sustain our growth. Your primary focus will be to renew existing enterprise level non-profit customers into multi-year deals.


This Customer Success role is all-encompassing and includes being a part of the sales process, managing kick-off/implementation with new customers, tracking and communicating success metrics, leading monthly value and benchmarking meetings, upsell lead generation, acquiring customer advocacy tools and positioning GoodUnited as a critical component of our customer’s business.


Requirements


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